What You Need to Know (FAQs)

How long does delivery take?

Orders for in-stock items are delivered within 1–5 working days. Custom made orders may take longer, depending on the product requirements.

Can't find what you are looking for?

To request an item that's not currently available in our shop, please visit: https://curatedglow.store/pages/request-a-product.

Where do you deliver?

Currently, we deliver within Nairobi and Mombasa. Delivery times and charges may vary depending on your location.

How much does delivery cost?

Delivery charges are calculated based on your location, order size, and product type.

What payment methods do you accept?

We currently accept M-Pesa payments only.

What is your return and refund policy?

Returns are only accepted for unopened, unused items in their original packaging. Refunds are issued as store credit only.

What if I receive a damaged or incorrect item?

Please contact us within 2 days of delivery and provide photos of the item along with your order details.

When are orders shipped?

Orders are processed and shipped Monday to Friday only. We do not process or ship orders on weekends or public holidays.

Are there any restricted products?

Yes. Certain beauty products, including perfumes, colognes, aerosol sprays, hairsprays, nail polish, and nail polish removers, may be subject to shipping restrictions, quantity limits, or additional handling charges due to airline safety and customs regulations.

We also cannot import or ship products containing prohibited ingredients, including hydroquinone, mercury, or other restricted substances. Orders that exceed shipping or regulatory limits may be delayed, split into multiple shipments, or cancelled where necessary.

If you are unsure whether a product is restricted, please contact us before placing your order.